Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Customer Success Point ("we", "us", "our"), the operator of Integrava ("Integrava", "the service", "the platform").

If you use Integrava on behalf of an organization, you represent that you have authority to bind that organization. "You" and "your" refer to that organization and its authorized users.

Questions: contact@integrava.ai

Integrava is a cloud software platform for AI-assisted customer support. Features may include knowledge management, AI playground and embed assistants, email and conversation handling, analytics, workflows, integrations, and optional modules (Operations, Command, QA) as described on our website and in your workspace billing settings.

We may update features, interfaces, and documentation from time to time. We do not guarantee that any particular integration, model provider, or third-party system will remain available indefinitely.

• You must provide accurate registration information and keep account credentials secure.
• Workspace owners control billing, team membership, and entitlements. You are responsible for actions taken under your workspace accounts and API keys.
• You must promptly revoke access for users who should no longer use the service and rotate compromised API keys or integration credentials.
• You may not share accounts in a way that circumvents role-based access, license limits, or trial restrictions.

Paid plans and modules are billed through Stripe in EUR unless otherwise agreed in writing. Prices shown at checkout or on our pricing page apply to your subscription.

• Trial period — new workspaces may receive a limited trial with access to modules for evaluation. When the trial ends, continued use requires an active subscription unless we grant an extension or exemption in writing.
• Knowledge plan — the base subscription is required for production use after trial. Module subscriptions are separate and may require an active Knowledge subscription.
• Renewals and cancellation — subscriptions renew according to the billing interval you select until canceled through the Stripe customer portal or as we direct. Fees are non-refundable except where required by law or explicitly stated otherwise.
• Taxes — prices may exclude applicable taxes, which Stripe or we may add where required.
• Trial abuse — we may suspend workspaces that attempt to evade trial or subscription limits (for example duplicate trials using the same organization, payment method, or other abuse signals described in our systems).

Integrava connects to AI model providers using API keys you supply in workspace settings. You are responsible for provider accounts, usage charges, rate limits, and compliance with those providers' terms. We do not control third-party model availability, pricing, or output quality.

Token usage and related limits may be tracked in the platform for billing fairness and capacity planning.

You retain ownership of content and data you upload or generate in your workspace (including knowledge documents, conversations, tickets, and configuration). You grant us a limited license to host, process, transmit, and display that data solely to provide and improve the service, secure the platform, and comply with law.

You are responsible for ensuring you have the rights and notices required to collect, upload, and process personal data of your end users and employees through Integrava. Our Privacy Policy describes how we handle personal data. Where you act as a controller of end-customer data, you are the controller and we act as a processor on your instructions.

You agree not to:

• Use the service for unlawful, fraudulent, harassing, or harmful purposes
• Upload malware, attempt unauthorized access, or probe or scan systems without permission
• Reverse engineer or resell the service except as expressly permitted
• Overload or disrupt the platform (including circumventing rate limits or fair-use controls)
• Use the service to generate or distribute content that violates applicable law or third-party rights
• Misrepresent AI-generated replies as human when doing so would violate law or your own policies

We may suspend or terminate access for violations, security risk, non-payment, or prolonged inactivity, with notice where reasonable.

AI-generated responses may be inaccurate, incomplete, or outdated. You must review outputs before relying on them for legal, medical, financial, safety-critical, or similarly high-risk decisions. Integrava provides tools to ground responses in your knowledge base, but you remain responsible for customer communications and business decisions made using the platform.

We and our licensors own the Integrava software, branding, documentation, and underlying technology. These Terms do not transfer ownership of our intellectual property to you. Feedback you provide may be used to improve the service without obligation to you.

The platform integrates with third-party services (for example Stripe, email providers, Notion, Zendesk, Google, Microsoft, and AI model providers). Your use of those services is subject to their terms. We are not responsible for third-party outages, policy changes, or data handling outside our control.

We strive for reliable operation but do not guarantee uninterrupted or error-free service. Maintenance, provider outages, and force majeure events may cause downtime. Support is provided through channels we make available (for example email at contact@integrava.ai) according to your plan and our current support practices.

You may stop using the service by canceling subscriptions and, where available, requesting workspace closure. We may terminate or suspend the service or your access for material breach, non-payment, legal requirement, or extended inactivity. Upon termination, your right to access the service ends; we may delete or retain data as described in our Privacy Policy and applicable law.

To the maximum extent permitted by law, the service is provided as is and as available without warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our aggregate liability arising from these Terms or the service is limited to the fees you paid us for the service in the twelve (12) months before the event giving rise to the claim, except where liability cannot be limited under applicable law.

You will defend and indemnify us against claims arising from your content, your use of the service, your violation of these Terms, or your violation of third-party rights, except to the extent caused by our gross negligence or willful misconduct.

These Terms are governed by the laws applicable to Customer Success Point in the European Union, without regard to conflict-of-law rules. Courts in the EU member state where Customer Success Point is established have non-exclusive jurisdiction, unless mandatory consumer protection laws in your country require otherwise.

Before formal proceedings, parties agree to attempt good-faith resolution by contacting contact@integrava.ai.

We may update these Terms. Material changes will be posted on this page with an updated date. Continued use after changes take effect constitutes acceptance where permitted by law. If you do not agree, you must stop using the service and cancel active subscriptions.

Integrava / Customer Success Point — contact@integrava.ai

Privacy Policy · Documentation