Documentation
Guides to set up Integrava AI, use the platform day to day, and understand your analytics.
Guides
Setup & platform guide
Create your workspace, connect AI and channels, import knowledge, and find where each setting lives in the dashboard.
Analytics metrics
How overview cards and custom report metrics are calculated, including interaction scope and query limits.
Subscriptions & billing
Platform tiers (Starter, Growth, Scale), usage meters, 14-day demo, Stripe checkout, cancellation, and BYOK AI costs.
Custom LLM endpoint (BYOK)
Point Integrava cloud at your OpenAI-compatible URL — Ollama via HTTPS tunnel, DeepSeek, OpenRouter, vLLM — without self-hosting Integrava.
Embed bot protection (Turnstile)
Optional customer-owned Cloudflare Turnstile (BYOK) for the website chat widget — off by default.
Integration setup (in dashboard)
Step-by-step guides for Gmail, Microsoft 365, Notion, Zendesk, and Google Drive — available after you sign in.
Requires login
Who these docs are for
Workspace owners and admins use the setup guide to configure AI, knowledge, embed chat, email, and team access. Agents and specialists can use the same guide to find Conversations, Playground, and Knowledge Base. Anyone reviewing support performance should read the analytics metrics reference before building saved reports.
Quick start
- Sign up and complete the owner onboarding wizard (AI key, optional team invite).
- Logged in? Open Integrava Help in the dashboard for searchable setup guides.
- Add knowledge at
/knowledge-base, then test in the AI Playground. - Deploy the embed widget from
/embed-assistantor connect email under/integrations. - Handle tickets in
/conversationsand measure results in/analytics.