Subscriptions, billing, trials, and payments

Integrava subscriptions are billed through Stripe. List prices are shown in EUR (€). At checkout, Stripe may display prices in your local currency when Adaptive Pricing applies.

Two separate bills:

1. Integrava platform billing — your subscription on Billing (platform fee + usage meters).
2. AI provider costs (BYOK) — you bring your own OpenAI, Anthropic, Google, or xAI API keys in Settings → AI Configuration. Provider charges appear on your provider account, not on your Integrava invoice.

Only the workspace Owner can manage billing.

Integrava uses platform tiers — not separate Knowledge / Operations / Command modules. Every tier includes the full product. Tiers differ by platform fee and included usage bands.

Custom plan: Need higher limits, custom SLAs, security review, or annual invoicing? We will tailor platform fee and usage bands to your volume. Talk to sales.

• Analytics & reporting
• AI Training (knowledge base) & AI Playground (100 messages/month — not on your invoice)
• Website embed assistant
• Email AI & shared inbox (Gmail or Microsoft 365)
• CRM Conversations with agent reply, assignment, and desk tools
• Mass Incidents & Knowledge Base (Help Center)
• Workflow studio, Lab & Investigation
• QA workspace & review queue
• Integrations (Notion, Zendesk, Mixpanel, Stripe, Custom API, and more)

There are no separate module add-ons on the Billing page for new customers. Older workspaces may still have legacy module flags; new signups use platform tiers only.

Usage is metered on live channels (embed, email, CRM tickets) and on AI-assisted QA reviews. Playground training does not appear on your Integrava invoice.

Conversation — €0.20 per billable thread

Charged once per conversation or thread when the customer engages — not per message. Human-handled tickets pay only this conversation fee.

AI deflection — tier-specific overage

Extra fee when the bot closes the ticket without human takeover. Applies after your tier's included deflections, on top of the €0.20 conversation fee.

*After included deflections are used (e.g. Growth: first 1,000 bot-resolved conversations per month have no deflection overage).

Workflow run — €0.30 each (after included band)

Counts completed Lab simulations, Investigation chat turns, and CRM ticket workflow runs. LLM tokens use your API key (BYOK).

AI QA review — €0.25 each (after included band)

One unit per AI-assisted QA scoring (sample + rubric draft). Human-only QA reviews are free — no per-seat QA fee.

On Billing, choose Yearly before checkout or when scheduling post-demo billing.

• 17% off the platform fee vs paying monthly for 12 months (e.g. Growth: €990/mo → €9,851/year).
• 17% off usage overage rates as well (included bands unchanged).
• Usage is still metered monthly in Stripe; yearly prepay discounts the rates, not unlimited usage.

If the Yearly toggle is disabled, contact contact@integrava.ai.

Demo usage limits (hard caps)

During the demo you do not need a paid subscription and usage is not invoiced. Limits are enforced in real time with no metered overage — subscribe to continue beyond these caps.

View live usage and limits on Billing — section What's included in your demo.

When the demo ends

Recommended: use Continue after your demo on Billing — add a card to start Growth automatically when the demo ends. You won't be charged until then. Keep a valid card on file; removing it before demo end ends access immediately with no grace.

Who: Workspace Owner only. Where: Billing.

1. Choose Monthly or Yearly (17% discount).
2. Compare Starter, Growth, or Scale and click Subscribe (or schedule Growth during demo).
3. Complete Stripe Checkout with your payment details.
4. Confirm status on Billing (tier, period end, card on file, usage meters). Click Refresh if needed.
5. Configure AI provider keys in Settings → AI Configuration (separate from Integrava invoice).

• Payment cards are processed and stored by Stripe, not on Integrava servers.
• Integrava stores Stripe IDs and non-sensitive metadata (e.g. Visa ···· 4242).
• Integrava never stores full card numbers or CVV.
• Invoices and receipts are issued through Stripe.

Update your card from Billing → Manage or cancel subscription (Stripe Customer Portal).

1. Log in as Owner.
2. Go to Billing.
3. Click Manage or cancel subscription (Stripe Customer Portal).
4. Cancel or schedule cancellation.

Tier changes can be scheduled for the end of your billing period. For immediate changes, contact contact@integrava.ai.

Subscription fees are generally non-refundable, including mid-cycle cancellation. Exceptions include billing errors and failure to deliver access — see our Refund Policy. Disputes: contact@integrava.ai.

• 10 team seats are included without requiring a card (members + pending invites count).
• To invite an 11th person or more, a valid payment method must be on file in Billing.
• Adding a card for seat limits does not charge you until you subscribe or demo auto-billing runs.

Manage invites at Team.

If a renewal charge fails, status changes to Past due. Update your card in the Stripe portal before access is suspended. Replace expired cards before renewal.

One free evaluation per organization. Duplicate trials may be blocked. If suspended for trial policy violations, contact contact@integrava.ai.

Who can see Billing?

Only the workspace Owner.

Starter vs Growth vs Scale?

Same full product. Differences are platform fee and included usage bands. Starter allows metered deflection overage but hard-caps workflow runs and AI QA reviews. Growth and Scale allow metered overage on all usage meters. Scale has lower deflection overage (€0.40 vs €0.55).

Growth: 200 workflow runs or 200 QA reviews?

Both — 200 workflow runs/month and 200 AI QA reviews/month (separate meters).

What counts as a workflow run?

A completed Lab simulation, an Investigation message, or a CRM ticket workflow run — not embed bot replies.

What counts as an AI deflection?

The bot closes the ticket without human agent takeover. Human-handled tickets are conversation-only.

Does Playground appear on my invoice?

No. Capped at 100 messages/month for training. Use live channels for production-style testing.

Integrava Stripe billing vs Stripe in workflows?

Billing Stripe is your Integrava subscription. Integrations → Stripe is for looking up your customers' billing in investigations.

1. Complete the 14-day demo — explore the full platform.
2. Choose Starter, Growth, or Scale (Growth is the usual default).
3. Owner opens Billing → Monthly or Yearly → add card or Subscribe.
4. Configure AI provider API keys in Settings (not part of Integrava invoice).
5. Add a payment method if the team will exceed 10 seats.
6. Monitor usage meters on Billing as volume grows.

Billing, annual plans, tier changes, checkout, or suspension: contact@integrava.ai

Legal: Terms of Service and Refund Policy.

For platform setup (knowledge, channels, CRM), see the Setup & platform guide.